Services
Consulting, and interim executive management services. Strategy development and implementation, organisational change leadership, operations management, governance, risk management, Board secretariat, and Board reporting.
Services - Executive leadership
Executive management services for corporations, not-for-profits, member Associations, and small businesses. As Chief Executive Officer, Executive Director, Chief Marketing Officer, and Director. For strategy development and implementation, organisational change leadership, operations management, governance, risk management, Secretariat, and Board reporting.
Services - Interim executive management
Interim executive management assignments as Chief Executive Officer, Executive Director, Chief Marketing Officer, and Director. Delivering expertise in strategy design, strategy implementation, and organisational change management. As well as executive management for finance, legal, people and culture, operations, information technology, stakeholder engagement, commercial partnerships, and strategic alliances. Plus, sales, marketing, communications, brand, licensing, digital, and customer call centres. In addition, education agent management, member services, government relations, advocacy, and policy development. And in the visitor economy, destination marketing, visitor services, and accredited visitor information centre management.
Geographic regions for interim services include capital cities and regional towns. Including Sydney, regional NSW (Central West, Seven Valleys, Blue Mountains, Central Coast, South Coast, Riverina, and Murray Riverina), Melbourne, regional Victoria, Canberra, and regional QLD.
Read an example of an Interim CEO assignment underneath the following Service descriptions.
Blue sky possibilities through strategy and tactics for growth
Services for growing a business, building financial sustainability, or delivering sustainable growth. Each requires a strategy for the business and operations, as well as for marketing, communications, digital, and brand. Success starts with a strategy that defines short and long-term business objectives and growth opportunities. Then a tactical plan to deliver results. Lantian’s services include strategic business reviews to assess the current situation and define options to deliver objectives. Such as business, financial, customer, marketing, communications, digital, and brand growth. As well as an operations plan aligned with strategy to achieve objectives.
Strategic options can create new opportunities. Existing resources and relationships can be leveraged. Expanding a geographic footprint locally or internationally. Defining a customer strategy. Supply chain efficiencies, or productivity gains. Including alignment of resources, systems, processes, and procedures with strategy.
A commercial perspective, marketing orientation, customer focus, and service excellence are the basis for a new strategy. Market prioritisation, channel strategies to manage risk, customer precision targeting and engagement as well the marketing, communications, digital, and brand strategies and plans to deliver objectives.
Strategy, tactical plans, project management, member services, sales, demand generation, enrolments, and visitation for higher and vocational education, Associations, tourism, hospitality, travel, media, entertainment, eCommerce, and service industries
Specialised high-value services to design and deliver strategy and tactical plans. Services to build a brand, and deliver marketing communications to generate demand, support members, and deliver engagement, sales, bookings, and visitation.
In the visitor economy, all aspects of destination management, destination marketing, and visitor services strategies. As well as tactical plans for driving demand, visitation, extended stays, yield, increased spending, and regional dispersal.
Lantian designs strategy and tactical plans for business growth. Brand building, engagement, and conversion of prospects. Delivery of objectives for brand, revenue, sales, bookings, enrolments, visitation, and other aspects of the visitor economy and nighttime economy.
Customers at the centre of your business world
Lantian understands the heart of your business is your customer. Producers, manufacturers, exporters, wholesalers, service providers, membership organisations, agents, statutory authorities, and government share a need to be customer-centric. Delivery of exceptional service and maximum benefit to customers, visitors, clients, and stakeholders is critical to achieving sustainable success.
Lantian's services provide customer relationship journey mapping to understand your customers. And we work with you to define your brand value proposition. As a result, strategy design will align with your customer’s needs. Because of this, the customer's lifetime value will increase. This will benefit your organisation, business, product, or service.
Our services offers a fresh perspective to define a strategy and implement a plan. From strategies to tactical plans. As well as alignment of resources, operations, systems, and procedures with strategy. And all intrinsically linked to your customers and the customer experience to drive business growth.
Sometimes change leadership can be required to ensure financial sustainability. Such as a change of strategy, operations, people leadership, or stakeholder relationship management.
Interim Chief Executive Officer, an assignment
Services provision through interim executive assignments can have diverse requirements. From leadership, strategy, governance, and organisational change, to operational management. Because of this, interim executive management can also require diverse functional skills and extensive soft skills. Plus resilience, adaptability, tenacity, and capability to manage uncertainty. So an ability to provide deep sector experience, and transferable skills from multiple industry sectors is advantageous to delivering outcomes.
But, importantly, the personal attribute to leave ego at the door. And the capability to drop in, fit in, lead, motivate, support, change, disrupt, calm, transition, implement, and mentor. Delivering outcomes for businesses, and Boards.
Highlights below from an interim Chief Executive Officer assignment. These illustrate diverse capabilities that were required to ensure the financial sustainability of a member Association. An interim assignment in a cross-border region delivering 572M in domestic tourism value (YE June 23, Tourism Research Australia).
Asia capability for future growth
Lantian is recognised with Asia capability to capitalise on the growth of services industries in Asia and through Australian exports. Lantian understands Asia’s diverse customers and the nuances of localisation in each market across the region. We provide services for business, marketing, communications, digital, and brand strategy. As well as new market entry, tactical plan implementation, and operations management to drive your business growth in Asia.
Take the next step
Contact us to discuss the value we can add to your business through consulting and interim executive management services.